HR technology

To avoid the “Great Resignation 2.0” organisations will need to prioritise employee experience, invest in HR technology, and bridge the gap between Operations and HR. In this blog, analyst fim Fosway explores the role next-generation People Operations solutions will play in integrating HR and Operations activity to deliver a seamless experience for employees. 

In the couple of years, organisations have been re-modelling themselves to mitigate financial strains and meet the need for new ways of working, and HR needs to be the flagship of productivity.

Onboarding is a critical process for engaging new hires. First impressions count, and no employee wants to arrive the first day with a pile of paperwork to complete and without the necessary equipment. 

An organisational transformation can be quite complicated and take many years to accomplish. Finding the right balance of change effectiveness and impact is tricky but essential to successful transformations. The first question many organisations ask is, “where do we start?”

The era of data analytics has led many to believe that if it can’t be measured, it can’t be managed. This is a notion that needs to be challenged though in the new normal of virtual and homeworking due to the coronavirus pandemic.

The assumption is that organisations have been slick digital operations for many years. Getting rid of paperwork has been a no-brainer and everyone is plugged into using digital comms. But the reality in workplaces is far more mixed.

Many of the most important decisions taken by a business take place in the HR department. HR decisions determine whether staffing and operational needs align, employees are fully supported and equipped to do their jobs properly or due diligence is applied in areas such as risk and compliance.  

In adversity, there is also opportunity. If there is one positive thing that has emerged from 2020 and the Covid-19 pandemic, it could be that some businesses have achieved extraordinary transformations, even in the face of massive disruption.

The business world is experiencing seismic challenges and change – and this is creating risk everywhere. Businesses must tackle the ongoing tension between Operations and HR teams on how to drive performance whilst, at the same time, delivering a positive employee experience. 

How can you keep track of the progress of your HR digitisation project? Keeping an eye on your performance indicators is a good start.