Workforce Management in Multiservice Organisations

The workforce management complexities of siloed verticals within service and facilities management organisations are many: varying labour models and wage rates, escalating labour costs, temporary labour needs, and blind scheduling and demand planning. Yet, identifying the similarities among these verticals — sports services, stadiums, arenas, parks, attractions, lodging, gaming, higher education, hospitals, and more — can help multiservice organisations improve forecasting, scheduling, and timekeeping issues.

By utilising a horizontal approach to workforce management across all verticals, multiservice organisations can:

• Identify volume and labour drivers for each channel and use a tiered approach to develop appropriate and sustainable forecasts and schedules
• Develop an organisation-wide approach to workforce management, considering schedule rules, timekeeping and compliance issues, and collective bargaining agreements
• Use enterprise-wide automated reporting to give leaders visibility into performance by unit
• Develop a workforce management strategy by channel to create guidelines for increased operational efficiency, including labour forecasting standards for scheduling
• Improve guest experience and profitability with employee scheduling aligned with demand

Download this informative white paper to learn more about how a horizontal approach to workforce management helps service and facilities management organisations meet the challenges they face, enabling them to provide a better experience for guests while increasing their competitive advantage.