Despite these evident challenges, the services sector has not yet fully embraced technology, meaning many have not yet taken full advantage of the power of comprehensive digital transformation. New technologies such as artificial intelligence in robotics and autonomous vehicles may be coming to the fore, but organisations also need to do more to acknowledge the availability of other solutions that are designed to help maximise the output of human workers, such as workforce management tools.
The services industry is up against it when it comes to delivering in the face of current market pressures. Skills shortages mean that businesses are struggling to efficiently move goods and fulfil orders, and the potential impact of Brexit means that there needs to be a major focus on improving operational efficiencies and streamlining core processes, while keeping staff morale high. The pressure to increase bottom-line profitability in the face of such challenges is very real, and one of the most effective ways that this can be done is by empowering managers and employees to do their jobs more effectively with the resources they currently have.”
Kronos believes that productivity in the service sector can be tackled by placing greater emphasis on the adoption of the most innovative workforce management technologies, and businesses operating in this sector and can thus offset the impact of factors that are beyond their control.
To discover more about the key issues and solutions impacting productivity in the service sector download our latest white paper, Empowering the Employee: How technology will play its part in creating a more efficient workforce in the services sector.
