The pandemic has completely reshaped the rules of the retail industry, leading to a rapid increase in omnichannel growth and causing significant changes in consumer preferences and behaviours. Additionally, a high talent turnover has had a visible impact from rising labour costs and cumbersome shift swapping processes to unprecedented absences and high levels of burnout.
These complex circumstances have compelled retailers to adjust their practices, streamline processes, and expedite their digital transformation efforts to effectively tackle present challenges while also preparing for the future of the industry. Retailers can follow a four-step human-centred approach - Plan, Execute, Empower, and Optimise – to innovate their people operations and successfully navigate these challenges.
Retailers are faced with a challenge to deliver an exceptional customer experience while controlling costs and optimising productivity. A comprehensive people operations strategy can support businesses in their endeavour to maximise business outcomes. This eBook provides an informed blueprint based on a four-step approach to transform your people operations and prepare for success.
PLAN: Long-term capacity planning and strategy
EXECUTE: Running daily business operations
EMPOWER: Elevate the employee experience
OPTIMISE: Performance management and continuous improvement
UKG provides People Operations tools for workforce management and HR service delivery that provide a single point of access to the solutions used daily to help retailers control labour costs, improve employee experience, optimise scheduling, and analyse real-time labour data to adjust and meet delivery deadlines.