Technologies that empower workers to do their jobs more effectively will be crucial in the battle for greater productivity and AI in retail is prone to be a major supporting tool in that area.
There are a number of challenges the retail sector is currently facing. Some are longstanding and familiar, others brought by more recent geopolitical and technological developments. With daily developments on the bricks vs clicks contest and increasing numbers of store closures, coupled with Brexit, skills shortages and consistently sluggish productivity, profitability is being squeezed and an atmosphere of uncertainty in the sector is building. However, a greater focus on the deployment of technology in the workplace will offer retailers the opportunity to completely reshape their working practices and revolutionise key operations. Which role will AI in retail play?